Terms & Conditions
HIGHLAND RIVER GROUP (ASHLEY) CUSTOMER AGREEMENT
PRICE GUARANTEE. If merchandise is listed for a sale at a lower price within 30 days of its purchase, a refund for the difference will be issued.
PROVIDED THAT: 1. The lower price is based on the same terms from an authorized stocking retailer located within a 20-mile radius from store purchased, Online offers outside of local retailers will not be honored. The Guarantee does not cover lower prices that result from the rebates, merchandise not readily available, floor samples, limited quantity offers, close-outs, or discounted models.
RETURN POLICY. Any merchandise delivered by us or picked up from one of our locations may be returned for in-store credit only within 72 hours of receipt. A 20% restocking fee will apply. *Some exclusions apply. Reselection must be of items of equal or greater value. Reselection of new items must take place within 72 hours of initiation of a return, this process must be made in-store where originally purchased. The completed return of your original merchandise must take place within 7 days of receipt. If items being returned are not in like-new condition when we receive them, no return policy will be honored. *Items may be reselected one time only. Delivery charges, protection plans, floor samples,clearance items, mattress foundations, power bases, and pillows & bed accessories cannot be returned or exchanged. Mattresses can only be exchanged though our "365 Night Sleep Guarantee" program.
You may cancel your order prior to delivery & receive a full refund. Refunds will be given in the same payment method used at the time of purchase. Cash & check sales will be refunded by check and mailed to the address given at the time of purchase.
ERRORS. We reserve the right to correct all clerical errors such as addition, subtraction, omission, and misspelling.
FINANCED ORDERS. Financing term begins on the date of delivery or pick up of any merchandise on your sales order. Orders that are partially received, are partially funded on the product(s) receipt date.
LEAD TIME GUIDELINES. Delays beyond our control can occur. Your estimated delivery date on your receipt is assigned based on the products manufacturing information available to us at time of purchase; it is subject to change based on manufacturer.
PICK-UP ORDERS. Are not assembled. Customer must inspect merchandise, as we are not responsible for damages after the product leaves our property. Pick-up times vary, so please call ahead.
DOOR-STEP DELIVERY ORDERS. Are not assembled. Delivery only includes drop-off of furniture at porch, patio or garage and does not include un-boxing, assembly or removal of packing materials or movement of any items into or out of your home. Items delivered via Doorstep Delivery are only covered by our Free in-Home Service program for 30 days after the date of delivery.
RED CARPET DELIVERY ORDERS. We will open and inspect your merchandise and assemble it in the room of your choice. Upon completion, all packing materials will be removed from your home. Our Delivery Team cannot move your existing furniture or remove any items we did not deliver to your home. In the event of any issues with your delivery, we will arrange for an Free In-Home Service technician to come back at your convenience and address the issue.
- All delivery orders will be confirmed via call and text with a two-hour time window at least 48 hours prior to the delivery date.
- Please arrange to have an adult at home through the full two-hour window to accept delivery, or your delivery may be subject to cancellation and rescheduling at our convenience.
- On the day of delivery, you may track your delivery status using our website: www.myfurnitureandmattress.com for an estimated time of arrival. (Estimated times are subject to change based on weather, traffic, or other unforeseen circumstances).
- To ensure a safe and successful delivery, a clear path from the truck to where the merchandise is being set up is required. Please ensure that all products can fit through doors, hallways, and stairways prior to delivery. Please ensure any pets are secured.
- If there is an issue, your delivery team will take photos, make notes, and our customer care team will follow up with you. In the event of property damage occurring during an in-home delivery, any damage must be reported, and photos taken, before the delivery crew leaves your home. Failure to report damage to the delivery team at the time of delivery will result in denial of compensation or repairs.
- We will provide complimentary repairs to product damages that are delivery related, if damage is reported within three business days after delivery.
- Photo may be taken as proof of delivery.
Questions? Contact us at 937-599-6333 (Bellefontaine), 740-386-2333 (Marion), 419-747-4040 (Mansfield) for questions on an upcoming delivery or visit us at www.myfurnitureandmattress.com