Sales

You were drawn to being in Sales because you enjoy interacting with the public, want to work in a fast-paced environment, and have a desire to help fulfill people’s needs. You are self-motivated, energized, and customer service and sales focused. You are able to speak with enthusiasm and passion, have persistence, tenacity, professionalism, and drive to achieve goals. Our Sales Consultants continuously seek to gain knowledge and practice their skills to improve throughout their entire career with us.

Your duties will include:

• Participating in daily training and practice to develop your skills
• Greeting guests and building a relationship with them through small talk and conversation skills
• Discovering their needs by asking questions and selecting an array of options that will fulfill those
• Demonstrating and explaining all features and benefits of both products and services to guests
• Confidently closing and finalizing the sale, utilizing trained closing techniques and attention to detail through all paperwork processes
• Remaining in contact with all guests via call, text, and email, including all potential, current, and previous customers
• Ensuring a world class customer service experience when the guest is inside or outside of our building
• Working retail hours (9 AM - 7 PM), weekends + some holidays

Required Skills and Abilities:

• Effective and professional communication; both written and verbal
• Must be able stand and walk for extended periods of time while leading guests through the store
• Be able to create a custom room display for guests by moving small accent and furniture items, up to 25 pounds
• High School diploma or equivalent
• Basic computer skills and a willingness to learn multiple technical systems
• Must be outgoing, friendly, easy to talk to, and enjoys interacting with others
• Excellent time management skills and the ability to prioritize work, organize, and multitask

GREAT PAY & GREAT BENEFITS - most benefits begin the day you start:

• Competitive Compensation
• Paid Time off - beginning the day you start
• Health Insurance (70% paid by company for employee AND any dependents) including HSA with $1,000+ annual company contribution - starts right awayy
• Vision, & Dental Insurance (70% paid by company for employee AND dependents) - starts right away
• Life and AD&D Insurance - 100% paid by company - starts right away
• Short Term Disability - 100% paid by company - starts right away
• 401-K – with great company Match - starts at 90 days
• Employee Discounts - starts right away
• Employee Assistance Program - starts right away
• Professional Development Program - starts right away
• Promotions from within & much more

Retail Office/Admin

Retail Office/Admin team members are essential members of our extended Highland River organization assisting our store, sales, customer service and warehouse teams with all clerical office and data entry tasks. Our Retail Office/Admin team members ensure seamless administration of the necessary steps in the post sales process involving our customers, sales team members and distribution center staff. This essential role requires dedicated team members who enjoy working with people and specialize in being efficient. The position requires someone who can pay attention to critical details while working in a fast-paced, multi-task filled, retail work environment.  

Key Responsibilities Include:

• Provide exceptional assistance to our retail store guests
• Manage inbound and outbound calls and emails in a timely manner
• Keep records of conversations in our call center database in a comprehensible way
• Identify customers’ needs, clarify information, research issues and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by going the extra mile
• Collaborate with other departments to improve customer service & satisfaction, support team members, and managers
• Complete regular, daily scheduled reports
• Maintain office and sales records as needed
• Process daily orders
• Ensure filing processes and systems are maintained
• Writing and distributing emails, correspondence memos, letters, and forms
• Help train new employees
• Accomplish other duties as needed

Requirements for Success:

• A high school diploma or equivalent is required
• Able to work scheduled hours
• Ability to multitask, set priorities and manage time effectively
• Strong phone and verbal communication skills along with ability for active listening
• Good interpersonal / customer service communication skills
• Prior retail customer service preferred
• Self-starter, the ability to work independently and as a contributing team member

GREAT PAY & GREAT BENEFITS - most benefits begin the day you start:

• Competitive Compensation
• Paid Time off - beginning the day you start
• Health Insurance (70% paid by company for employee AND any dependents) including HSA with $1,000+ annual company contribution - starts right away
• Vision, & Dental Insurance (70% paid by company for employee AND dependents) - starts right away
• Life and AD&D Insurance - 100% paid by company - starts right away
• Short Term Disability - 100% paid by company - starts right away
• 401-K – with great company Match - starts at 90 days
• Employee Discounts - starts right away
• Employee Assistance Program - starts right awayy
• Professional Development Program - starts right away
• Promotions from within & much more

Call Center Agent

Call center Agent team members are essential members of our extended Highland River organization assisting our store, sales, customer service and warehouse teams with all clerical office and data entry tasks. Our Call Center Agent team members ensure seamless administration of the necessary steps in the post sales process involving our customers, sales team members and distribution center staff. This essential role requires dedicated team members who enjoy working with people and specialize in being efficient. The position requires someone who can pay attention to critical details while working in a fast-paced, multi-task filled, retail work environment.

Key Responsibilities Include:

• Provide exceptional assistance to our retail store guests
• Manage inbound and outbound calls and emails in a timely manner
• Keep records of conversations in our call center database in a comprehensible way
• Identify customers’ needs, clarify information, research issues and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by going the extra mile
• Collaborate with other departments to improve customer service & satisfaction, support team members, and managers
• Complete regular, daily scheduled reports
• Maintain office and sales records as needed
• Process daily orders
• Ensure filing processes and systems are maintained
• Writing and distributing emails, correspondence memos, letters, and forms
• Help train new employees
• Accomplish other duties as needed

Requirements for Success:

• A high school diploma or equivalent is required
• Able to work scheduled hours
• Ability to multitask, set priorities and manage time effectively
• Strong phone and verbal communication skills along with ability for active listening
• Good interpersonal / customer service communication skills
• Prior retail customer service preferred
• Self-starter, the ability to work independently and as a contributing team member

GREAT PAY & GREAT BENEFITS - most benefits begin the day you start:

• Competitive Compensation
• Paid Time off - beginning the day you start
• Health Insurance (70% paid by company for employee AND any dependents) including HSA with $1,000+ annual company contribution - starts right away
• Vision, & Dental Insurance (70% paid by company for employee AND dependents) - starts right away
• Life and AD&D Insurance - 100% paid by company - starts right away
• Short Term Disability - 100% paid by company - starts right away
• 401-K – with great company Match - starts at 90 days
• Employee Discounts - starts right away
• Employee Assistance Program - starts right away
• Professional Development Program - starts right away
• Promotions from within & much more

Furniture Delivery Driver & Navigator

Delivery Driver & Delivery Navigator make up our two-person Furniture Delivery Team. This team delivers furniture to customer’s homes in a box truck (no CDL required). If you enjoy driving, staying busy, physical activity, meeting new people and only working 4 days a week in a great team atmosphere, these positions are for you!

Key Responsibilities Include:

• 4 day work week - 3 days off
• Enjoy working with people, co-workers and customers, working as a team
• Deliver orders to customer’s homes on a predetermined route, within their delivery window
• Operate a box truck safely and professionally, observing safety rules, laws and procedures
• Use excellent customer service and adherence to our Red Carpet Delivery process to create customers for life
• Be independent and love solving problems without being managed

GREAT PAY & GREAT BENEFITS - most benefits begin the day you start:

• Competitive Compensation
• Paid Time off - beginning the day you start
• Health Insurance (70% paid by company for employee AND any dependents) including HSA with $1,000+ annual company contribution - starts right away
• Vision, & Dental Insurance (70% paid by company for employee AND dependents) - starts right away
• Life and AD&D Insurance - 100% paid by company - starts right away
• Short Term Disability - 100% paid by company - starts right away
• 401-K – with great company Match - starts at 90 days
• Employee Discounts - starts right away
• Employee Assistance Program - starts right away
• Professional Development Program - starts right away
• Promotions from within & much more

Warehouse/Assembly

The person for this position will work independently and as a team in our warehouse/distribution center loading/unloading furniture and mattresses and assembling/preparing items ready for delivery.

Key Responsibilities Include: 

• Assemble and prepare furniture for delivery
• Load/unload furniture onto trucks
• Move furniture - organize the warehouse
• Enjoy working independently and as a team

GREAT PAY & GREAT BENEFITS - most benefits begin the day you start:

• Competitive Compensation 
• Paid Time off - beginning the day you start
• Health Insurance (70% paid by company for employee AND any dependents) including HSA with $1,000+ annual company contribution - starts right away
• Vision, & Dental Insurance (70% paid by company for employee AND dependents) - starts right away
• Life and AD&D Insurance - 100% paid by company - starts right away
• Short Term Disability - 100% paid by company - starts right away
• 401-K – with great company Match - starts at 90 days
• Employee Discounts - starts right away
• Employee Assistance Program - starts right away
• Professional Development Program - starts right away
• Promotions from within & much more

Furniture Repair

Our Customer Care Furniture Repair Team consists of inside furniture repair technicians and in-home repair technicians. This team is responsible for repairing and refinishing furniture at the warehouse/distribution center and at customer homes, by appointment. This is a great job for those that enjoy people and like hands-on work. 

 Key Responsibilities Include:

• Assess furniture damage and determine if furniture is repairable 
• Repair damaged furniture to new condition in allotted time frame
• Record completed repairs, any further repairs needed and/or parts that need ordered
• Enjoy working with people
• Ability to communicate with customers effectively
• Maintain a clean and organized service area/service van
• Organized - maintaining supplies for required services
• Attention to detail and professionalism
• Work efficiently to resolve service issues
• Reliable and able to work independently or within a team environment
• Assist with various warehouse tasks as needed 

GREAT PAY & GREAT BENEFITS - most benefits begin the day you start:

• Competitive Compensation
• Paid Time off - beginning the day you start
• Health Insurance (70% paid by company for employee AND any dependents) including HSA with $1,000+ annual company contribution - starts right away
• Vision, & Dental Insurance (70% paid by company for employee AND dependents) - starts right away
• Life and AD&D Insurance - 100% paid by company - starts right away
• Short Term Disability - 100% paid by company - starts right away
• 401-K – with great company Match - starts at 90 days
• Employee Discounts - starts right away
• Employee Assistance Program - starts right away
• Professional Development Program - starts right away
• Promotions from within & much more

Store Support

This job entails working with Visual Design and Merchandising teams to enhance the look and beautification of our retail stores.

 Key Responsibilities Include:

• Prepping, building and assembling furniture
• Unloading and loading merchandise
• Stage and maintain showroom & warehouse furniture
• Prepare sold items for shipping to Distribution Center
• Load customer purchases into their vehicles
• Assist in inventory management and tracking
• Cleaning duty examples: sweeping, wiping down counters, door handles, bathroom maintenance, etc.
• Other duties as needed

GREAT PAY & GREAT BENEFITS - most benefits begin the day you start:

• Competitive Compensation
• Paid Time off - beginning the day you start
• Health Insurance (70% paid by company for employee AND any dependents) including HSA with $1,000+ annual company contribution - starts right away
• Vision, & Dental Insurance (70% paid by company for employee AND dependents) - starts right away
• Life and AD&D Insurance - 100% paid by company - starts right away
• Short Term Disability - 100% paid by company - starts right away
• 401-K – with great company Match - starts at 90 days
• Employee Discounts - starts right away
• Employee Assistance Program - starts right away
• Professional Development Program - starts right away
• Promotions from within & much more

Retail Store Housekeeping

This position requires a creative and driven person to keep our store clean and looking great while also assisting our Visual Merchandiser with design duties to increase sales and provide a completely unique and impossible-to-copy in-store experience for our customers.

Key Responsibilities Include:

• Thoroughly cleans all areas as assigned using proper cleaning materials, supplies and solutions
• Responsible for maintenance duties as assigned, such as replacing light bulbs, minor fixes and overall store upkeep 
• Ordering cleaning & other supplies
• Maintain an organized and stocked work cart at all times.
• Responsible for event set-up and take down as instructed.
• Assisting the Visual Merchandising team 
• Displays courtesy at all times with customers, guests and co-workers
• Other duties as needed

GREAT PAY & GREAT BENEFITS - most benefits begin the day you start:

• Competitive Compensation
• Paid Time off - beginning the day you start
• Health Insurance (70% paid by company for employee AND any dependents) including HSA with $1,000+ annual company contribution - starts right away
• Vision, & Dental Insurance (70% paid by company for employee AND dependents) - starts right away
• Life and AD&D Insurance - 100% paid by company - starts right away
• Short Term Disability - 100% paid by company - starts right away
• 401-K – with great company Match - starts at 90 days
• Employee Discounts - starts right away
• Employee Assistance Program - starts right away
• Professional Development Program - starts right away
• Promotions from within & much more

Trainer

Our Trainers are dedicated to training our processes, individually and in group settings, to help our team members every step of the way on their journey to success.

Key Responsibilities Include:

• Ability to coach, observe and train individually and in group settings
• Train and manage protocols, processes and systems
• Maintain and manage training documents
• Leadership ability
• Able to work effectively in a fast paced, highly collaborative team-based retail environment
• Organized and Detail oriented
• People Management Skills (with employees and customers)
• Excellent Communication Skills - written and verbal
• Able to Set and Manage Schedules and Goals
• Forward Thinking - Looking to the company's future